The Boxall
Profile^® Online

Online by card: This is the easiest and quickest way to pay for your subscription.  You can do this once signed in, by heading to ‘Subscriptions & Payments’. Paying online by card is the only way to gain immediate access to your subscription and to start creating EBP’s straight away.

Pay by invoice:  If paying by card isn’t an option for your setting we can also invoice for payment. To arrange to pay for a Boxall Profile® Online subscription by invoice, please complete the following steps:

• Create an account if one does not already exist.
• If an account already exists, then please ensure the email address that you provide on the form for the admin matches the email address on the existing account.
• Select the subscription that meets your needs and select the invoice option at checkout.
• Read and agree to our Terms and Conditions.
• Please enter the finance email and who the invoice will be paid by.

How long will it take before I receive an invoice?

Once submitted, you should receive your invoice within 1 day and on receipt of payment we will activate your subscription and confirm this to you by email. You won’t have immediate access to the Boxall Profile® Online until the payment is received, additionally subscriptions paid for by invoice will not automatically renew at the end of the subscription period.

How should I pay the invoice?

We highly recommend paying your subscription invoice electronically as payment by cheque can cause further delays to the activation of your subscription.

Forgotten password

If you can’t remember your password, click the Reset your Password button. Enter your email address and we will send a message if there’s a user account registered with this address. Open the password reset email and follow the instructions to set a new password. Return to the login page and you can use the new password to log in. Password reset emails usually end up in junk/spam folders so please check there immediately if you can’t find the email.

If you don’t receive the email, it’s worth requesting again just in case you typed the address incorrectly. 

Sometimes our emails are blocked by school firewalls and we recommend reaching out to your IT department if you don’t receive our email before getting in touch with us. The support team cannot reset passwords for you.

I cannot reset my password as my email is not recognised, but I can’t sign up because my email already exists

This happens when you have an account on the old version of the website and you have not migrated your data. You need to migrate your data, this is a simple process that only takes a few minutes. To complete migration follow this link and make sure you check your junk/spam folder for any emails if you can’t find them: https://new.boxallprofile.org/migrate/start 

I cannot remember details

If you think that your school has an account but you can’t remember the details get in touch with the support team using this form

I don’t have an account

If you haven’t previously created a user account on the Boxall Profile^® Online platform, you will need to do this before logging in. You can sign up for an account here.

New features include:

• NEW Layout 

• NEW Class/School/Group & Strand View

• NEW Search, Filtering & Custom Groups

• NEW End of Year Migration

• NEW Export Function

• NEW Help & Support

The Terms and conditions for using the Boxall Profile^® Online can be found here.

The Boxall Profile^® Online platform is provided by nurtureuk, a registered charity (in England and Wales, charity number 1115972, in Scotland, charity number SC042703).

Nurtureuk are fully complaint with GDPR, works to a data protection policy, and has implemented an ISO27001-accredited information security management system.

The Boxall Profile^® Online platform has data encryption and appropriate access, network and physical security measures in place to protect sensitive information.

When signing up to The Boxall Profile^® Online platform, users have many options to create, amend and delete data belonging to the organisation and it is the users’ responsibility as to how they use those capabilities. In addition to security on The Boxall Profile^® Online platform, children’s data must be safeguarded at an organisation level.

Our Data, Privacy and Cookies Policy can be read in full here

If you have any questions about how we handle data, get in touch with the support team via this form

Boxall Profile^® Online assessments cover ages 4 to 18.

There are two Boxall Profile^® Online assessments: one for children (nursery/primary school pupils), and the other for young people (secondary school students).

The Boxall Profile^® Online website will automatically select the correct assessment type using the date of birth on the EBP for the child or young person. You can amend this if you are working with a child or young person who is near the crossover age, but seems older or younger than their age.

Tokens do not expire and will remain in the account until you use them.

Tokens have however been designed for individual users and so if you switch to a subscription and invite other staff members, any tokens in the account will become unusable.

You can access your tokens again by removing all but one of the staff members in the account. The same applies if you are looking to purchase tokens after using a subscription.

Your card payment could be declined for many reasons. If this error appears, no money will have left your account.

For more information on how to complete your payment or what has happened get in touch with the support team using this form

If you are a parent or carer and your child is being assessed using the Boxall Profile®, this is very good news. It means that the teachers or professionals working with your child want to make sure that your child is getting the best access to education and being supported in a way your child will respond best. The Boxall Profile® is a tool that allows professionals working with children and young people to assess and identify their levels of social skills, emotional skills or behavioural difficulties and support them as necessary with the most appropriate interventions.

The Boxall Profile® works by comparing the results of your child’s assessment against a set of scores obtained from an average sample of children of a relevant age. If a child is scoring outside the expected range of scores, this would indicate the child may be experiencing difficulties with certain social or emotional skills. This then allows their school to place appropriate support to respond to those difficulties.

Many schools assess all their pupils to track progress, set targets and gain an overview of the whole school’s needs. Assessing children and young people using the Boxall Profile® empowers practitioners to identify needs early and put in place interventions to better support the children in their care.

Schools and educational professionals use the Boxall Profile® Online in different ways to help with identifying difficulties and planning interventions, so we always advise any parents or carers with specific questions on how it is being used to help a child to contact the school or professional directly.

You will find answers to most questions about The Boxall Profile® Online platform in our help area here 

Please check the troubleshooting section as the problems that most customers contact us about have answers there.

You can help us, to help you by only sending us one request and replying to that ticket if you need further help.

We do our best to respond to all queries within a few days, some will take a little longer.

To send a support request, please fill out this form here.

If  you prefer to chat, call us on 020 3962 0886, leave a brief message and we will call you back. However you choose to contact us we aim to respond within 2 business days.